Morrell & Associates - Leadership Management Development

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Training Programs Offered

A Couples Retreat

Effective Communication

Effective Leadership Development

Effective Personal Leadership

Effective Personal Management - My-Tyme Workshop

Effective Personal Productivity

Effective Selling Strategies

Organizational Goal Setting, Team Building and Consensus Building Workshop

Team Building and Customer Relations Workshop

How Do I Sign Up?

To inquire about enrollment options, please visit our contact page.

Morrell & Associates Training Programs

Team Building and Customer Relations Workshop

Objective

The Team Building and Customer Relations program, provided by Morrell & Associates, increases personal productivity, achieves goals and produces greater teamwork and success with businesses and organizations.

The Team Building and Customer Relations program is presented in a series of four seminars. Each seminar is approximately three hours long and the seminars are spaced one week apart. This arrangement significantly increases the retention and utilization of seminar information.

Each week participants complete written exercises applying what they are learning to their unique and specific work experiences.

Individual progress is measured as participants advance through the course.

A “triangle of communication” is established between the participant, the participant’s supervisor and the instructor. This informs the supervisor about what the employees are learning and how they are applying the new information to their jobs.

Benefits to the Organization

To invest in the future growth and success of your business
To increase the productivity and “bottom line” of your business
For your employees to become goal-directed and focused in their work
For your employees to learn how to evaluate their daily workload and concentrate their efforts and time in high payoff activities

Benefits to the Individual

To invest in the future growth and success of your business
To increase the productivity and “bottom line” of your business
For your employees to become goal-directed and focused in their work
For your employees to learn how to evaluate their daily workload and concentrate their efforts and time in high payoff activities

This is an Opportunity

To invest in the future growth and success of your business
To increase the productivity and “bottom line” of your business
For your employees to become goal-directed and focused in their work
For your employees to learn how to evaluate their daily workload and concentrate their efforts and time in high payoff activities

If you keep doing the same thing you will keep getting the same results

Morrell & Associates provides new information that is essential in developing attitudes and behaviors to assist your business or organization to achieve its goals.

The Slight Edge

Successful businesses are not twice as good as other businesses; the difference is they have theslight edge. The Team Building and Customer Relations seminar series helps you and your business to develop the slight edge.

Leadership

Effectiveness is successful leadership. Doing the right things at the right times with the right people. Morrell & Associates will bring this success to your business!

1st Session: Teamwork

Personal Organizational Evaluation
Performance
- Team Evaluation Checklist
Team Understanding
Attitude
Team Environment Wheel
Team Commitment
Barriers to Effective Team Performance
Motivational Minute
- A Quiz That Dares To Make A Difference
Goal Planning

2nd Session: Time Management & Goal Setting

What Is Success?
Goal Setting 101
Goals – General / Specific
Most Important Goals
Motivational Minute
Dreams
Critical Challenges
Top Payoff Activities
“Crisis Mode” Management
Proactive Management
The Wheel of Life
Goal Setting
Do List For: Imperative / Important
Calendar Pages
Members of My Time Team
Effect of Their Behavior On My Time

3rd Session: Customer Service

Customer Service Is A Relationship
What Affects Relationships
The Customer Is A Resource
Welcome Customer Complaints
CCQS
- External Customer / Internal Customer
4 A’s Quality Service Process
Complaint Record

4th Session: Communication

Trust Commitment Care
Communication Mastering The Basics
Productive Communication
Overcoming Communication Barriers
Debriefing Notes

Communicating Effectively

What Effective Communication Looks Like
How to Avoid Miscommunications
Barriers to Effective Communication
The Role of Active Listening
The Role of Words, Questions, and Phrasing
Levels of Listening
Empathy / Ego Balance
Dealing with Negative People and Resistance

Enrollment

In-House Seminars: Morrell & Associates coordinates with businesses and organizations to provide performance development for their employees. Together, we decide when and where the seminars will be conducted. Some businesses prefer to hold the seminars in their facility while others choose to use our conference room. The day of the week and the time of day for seminars are arranged to fit the employer’s schedule.

Open-Enrollment Seminars: Provide the Team Building and Customer Relations seminars to a group of individuals from different businesses and organizations. Typically, they are held in the conference room provided by Morrell & Associates.